Shipping & Returns

Shipping

All orders are shipped via DHL Express or UPS and registered with a tracking number.

FREE INTERNATIONAL EXPRESS SHIPPING ON ORDERS OVER USD100

REGION	ORDERS USD$100 AND BELOW	ORDERS ABOVE USD$100
Asia Pacific	USD$8	FREE
North America and Europe	USD$15	FREE
Rest of the world*	USD$25	FREE

*Please note, our shipping carriers have suspended acceptance of all shipments sent to private individuals in Russia until further notice.

 

TAXES AND SURCHARGES

**Please note, orders shipped outside of Thailand may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Banyan Tree Essentials has no control over these charges, nor can we predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Returns

Only items purchased on the Banyan Tree Essentials website can be returned to essentials.banyantree.com for exchange.

We apologise that refunds are not applicable to web orders.

Exchanges are valid only for damaged or incorrect items received. Gift cards are non-returnable.

To return your item, please email gallery-weborders@banyantree.com within 7 days of delivery with photos of the damaged or incorrect items. If 7 days have gone by since delivery confirmation, unfortunately we will be unable to offer you an exchange.

To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.