Shipping policy

Shipping Information

Prices exclude tax and order duties.

All international orders are shipped from Thailand via FedEx, with a registered tracking number. 

Orders to Singapore are shipped from Thailand via Aramex, with a registered tracking number provided. 

Domestic orders within Thailand are shipped via Flash Express, and a tracking number will be provided for each shipment. 

Destination	Orders below USD$130	Orders above USD$130	Estimated Delivery Time*
Thailand	Free	Free	1 - 3 Working Days
Singapore	USD$10	Free	3 - 5 Working Days
Asia	USD$18	Free	5 - 7 Working Days
Middle East and Oceania	USD$30	Free	5 - 7 Working Days
USA*	USD$30	Free	5 - 7 Working Days
UK and Europe*	USD$48	Free	5 - 7 Working Days
Rest of the world	USD$36	Free	5 - 7 Working Days

*Orders shipped to the USA, UK, and Europe are delivered under DDP (Delivered Duty Paid) terms. All applicable import duties and taxes are included in the total price at checkout.

*Working days refer to Monday to Friday, 09.00-18.00 (GMT+7), excluding Thailand Public Holidays

*Delivery times may be longer during sale periods

*Our shipping carriers have currently stopped shipments to Russia until further notice

Please note that these are general estimates and actual delivery times may vary depending on various factors such as the shipping carrier, customs procedures and the specific location of the recipient. We strive to ensure timely delivery and will provide you with tracking information so you can monitor the progress of your shipment.

FedEx orders can be tracked here.

Aramex: orders can be tracked here.

Flash express orders can be tracked here.

Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of the parcel. The recipient may also be given options for alternative delivery, such as choosing. If the first round of delivery is unsuccessful, the agent will likely contact the recipient using the given contact number to rearrange for another delivery date or given options for alternative delivery such as shipment redirection or collecting it from a designated service point. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to us for refund processing.

If the shipment is deemed unacceptable, the recipient cannot be identified or located, or the recipient refuses delivery or payment of custom duties or other shipment charges, we may decide to release, abandon, dispose of, or sell the shipment. In such cases, we do not have any liability to the recipient or any other party.

Shipping Restrictions

Shipments are delivered to the Consignee’s address given by Shipper but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area. Please note that we are unable to deliver to the following areas:

• Shipping addresses part of our restricted countries list below
• PO Boxes
• Military areas
• Government offices
• Airports - Shipyards
• Hotels
• Remote island areas

Restricted countries list: Mexico, Italy, Puerto Rico, Malaysia, Romania, Kuwait, Spain, India, China, Turkey, Indonesia, Vietnam, Macao (*only for products with skin application).

For certain high-risk countries, there will be an additional charge of approximately USD $40-$45 that will be charged by our courier company to be paid directly to the courier company upon delivery. These countries include Afghanistan, Burkina Faso, Iraq, Libya, Mali, Niger, Somalia, Sudan, Syria, Ukraine, and Yemen.

Product Restrictions

We are unable to ship the following products to all destinations except Thailand:

All products that contain Orange and Eucalyptus essential oils:

• Mandarin Orange and Rosemary Aromatherapy Roll-On
• Experiential Essential Oil Kit - Bliss
• Sleep 100% Pure Essential Oil Blend
• Peppermint and Eucalyptus Home Fragrance Diffuser Refills
• Uplift 100% Pure Essential Oil Blend

These rules and product restrictions are subject to change without prior notice, depending on the policies of the courier and customs laws in each country. We are not responsible for any product restrictions pertaining to your order to your country.

Returns & Exchanges

Returns are not applicable for our web orders.

Exchanges are valid only for damaged or incorrect items received. For such cases, please contact us within 7 days of receipt of delivery with photos of the damaged or incorrect items. Please note that your item must be unused, in its original packaging and in the same condition that you received it.

In the event we are unable to fulfill your order, we may either refund the whole order or for the items that cannot be fulfilled.

Refunds will be processed according to the original payment method used. Please allow up to 7 working days for refunds to be processed. Once your refund is processed, you will receive a notification email. After we have refunded you, it might take up to another 7 working days or more to see it reflected in your account. This depends on your payment services provider. If you have not received your refund after 7 working days upon receiving the refund notification email, please contact your payment processor directly for assistance.